Brainchat
Support
Contact us
Email ariyantheguy@gmail.com with your workspace name, what you were doing and what happened (a screenshot or the call’s time helps). We aim to reply within one business day.
Getting started
- Create an account: portal.brainchat.cloud. You verify it in Telegram, then the Brainchat team approves it.
- Set up your agent: AI Agent → Agent profile (voice, languages, greeting), Knowledgebase (your documents) and Guardrails.
- First calls: use the Call button in the top bar for a single AI call, or Call Campaigns for a list of numbers. Share your call page link for website calls.
Common questions
| Question | Answer |
|---|---|
| My account says “waiting for approval” | New accounts are approved by the Brainchat team. If it’s been more than a day, email us. |
| A campaign isn’t calling | Check it’s within its calling hours, that the workspace has call credit and a caller ID, and that the campaign isn’t paused. |
| How do I top up credit? | My profile → Billing → request a top-up (or ask your partner if they manage your workspace). |
| I’m not getting Telegram alerts | Settings → Notifications → Connect Telegram, then press Start in the Brainchat bot. Make sure the chat isn’t muted. |
| A caller wanted a person | Turn on transfer_to_human (AI Agent → Tools) and link Telegram for everyone who should be alerted; add a fallback phone if you like. |
| Connecting Claude, ChatGPT, Gemini or Grok | See the connector documentation, including troubleshooting. |
| Privacy or data deletion request | See the Privacy Policy and email us; we reply within 30 days. |
Report a security issue
Email ariyantheguy@gmail.com with “Security” in the subject. Please don’t test against other customers’ workspaces or share the issue publicly until we’ve fixed it.