Comments Part of one shared brain
Your agent replies to comments on your Facebook and Instagram posts in seconds — publicly for everyone to see, privately with the details. It likes kind words, hides spam and scams, and brings your team in when it should.
Eid drop is live ✨ Handwoven cotton kurtis in 6 colours — sizes S to XXL.
“Price?” under every post — answered hours later, if at all.
Every comment answered publicly in seconds, with the details sent privately.
Scam links and abuse sit under your best post until someone notices.
Spam, scams and abuse hidden automatically; kind words liked.
A complaint in the comments turns into a pile-on.
A calm public reply — and the complaint goes straight to your team.
Prices for them, their order, their address — personal things go to the commenter's inbox. The thread just sees a friendly reply, and other customers see you answer fast.
Price? Size L ache?
Hi Tania! L is in stock 💚 We've sent you the price and photos in your inbox.
Set it once. The agent likes kind words, hides spam, scams and abuse, and hides any comment with the words you always want gone — without asking the AI. It never deletes a comment unless you switch that on.
Change the settings and press play — the same six comments come in.
A comment only ever gets public tools — the agent can't look up someone's order or address there. A public reply that looks like it shares personal details is held for a person.
Meta allows one private message per comment — the agent uses it for what matters, and then the chat continues as a normal conversation.
On Facebook, replies @mention the person they answer, so they're notified and others see who it's for.
Bangla, Banglish or English — it answers the way each commenter writes.
Every post's comments arrive as threads next to your chats, with the post they're under — reply yourself any time.
Complaints, refunds and anything sensitive go to your team in Attention, with a notification.
Prices, stock, delivery times and policies come from the same knowledge and catalog — so a comment, a DM and a phone call all get the same answer.
Teach it once — it answers the same way on every channel, and knows each customer wherever they show up.
Comments on the Facebook pages and Instagram accounts you connect. New comments arrive through Meta's webhooks within seconds; a regular sync picks up anything Meta's webhooks miss.
No — hiding is the default for spam, scams and abuse, because a hidden comment can be shown again. Deleting is off unless you switch it on.
Yes. In Suggest mode the agent writes the reply and your team sends it with one tap, edits it or dismisses it.
From prepaid packages of replies — comments, mentions and reviews share them. When a package runs out the agent simply stops replying to comments; there's never an overage bill.
Connect your Facebook pages and Instagram accounts — the agent starts with the next comment.
