Fans feel seen
A warm, personal thank-you under their post or story — the kind of reply that makes people tag you again.
Mentions Part of one shared brain
They talk about you. Now you're in the conversation.
When someone tags your Facebook page or mentions your Instagram account — in their post, a comment or their story — the agent shows up right there: a thank-you for the fan, an answer for the question, a heads-up for your team.
- Facebook page tags
- Instagram mentions & stories
- Replies where you were tagged
Why it pays
Word of mouth, answered while it’s warm.
Without Brainchat
Fans tag you in their posts and stories — and hear nothing back.
With Brainchat
A warm, personal thank-you right where they tagged you, so they tag you again.
Post & story mentions
Without Brainchat
Questions about you in someone else’s comments go unanswered.
With Brainchat
The agent answers in that thread with your real prices and delivery times.
Shared brain
Without Brainchat
A complaint with your name on it spreads before you see it.
With Brainchat
Complaints reach your team first, with a notification.
Attention alerts
Why mentions matter
Word of mouth, answered in minutes.
Mentions are your happiest customers, your loudest critics and your next buyers' questions — in places you'd never think to look.
Questions get answers
“@nilaboutique do you ship to Sylhet?” in someone else's comments — answered with your real delivery times.
Problems reach you first
A complaint with your name on it goes to Attention with a notification, so your team replies before it spreads.
Every kind of mention
Wherever the tag is, the agent finds it.
Facebook post tags
Someone tags your page in their post — the agent replies under it. Tags Meta's webhooks miss are picked up from your page's tagged list.
Facebook comment tags
Your page tagged in a comment on someone else's post — answered in the same thread, and privately when it's personal.
Instagram mentions
@yourshop in a comment or a caption — the agent replies on that post or under that comment.
Story mentions
Tagged in a story? It arrives in your inbox and the agent thanks them in their DMs.
Built in
Thoughtful, not robotic.
👀
Reads the whole post
The agent sees what the mention is on — the caption, the photo, the comment — so it can tell a fan from a question from a complaint, and answer the right way.
🧠
Same brain
Prices, delivery, policies — the same answers as your chats, comments and calls.
🤐
Knows when to stay quiet
Not every tag needs a reply. Spam and unrelated tags are left alone.
📥
Each mention, a thread
Mentions arrive in your inbox as their own threads, with the post — reply yourself anytime.
✍️
Approve first, if you like
Suggest mode leaves the reply as a draft for your team.
📦
Packages, not surprises
Mentions use the same prepaid package as comments and reviews.
One shared brain
The same agent, everywhere else too.
Teach it once — it answers the same way on every channel, and knows each customer wherever they show up.
FAQ
Mentions, answered.
What counts as a mention?
Your Facebook page tagged in a post or a comment, your Instagram account @mentioned in a comment or a caption, and your account mentioned in someone's Instagram story.
Where does the agent reply?
Right where you were mentioned — under the post, under the comment, or for a story, in the person's DMs.
Does it reply to every mention?
No. It thanks fans, answers questions and flags complaints to your team — and leaves spam and unrelated tags alone.
How are mentions charged?
From the same prepaid package as comments and reviews. When it runs out, the agent stops replying to mentions — no overage.
Every tag is a conversation. Join it.
Connect your Facebook pages and Instagram accounts — mentions start arriving at once.