Every review answered
No more reviews sitting unanswered for weeks — each one gets a reply soon after it's posted.
Reviews Early access · Google Business Profile
Every Google review gets a reply worth reading.
Five stars or one, your agent answers each review on Google Search and Maps — personal, in the reviewer's language, with your real policies. Unhappy customers reach your team first.
- Every location you manage
- Replies in their language
- Unhappy reviews flagged
Nila BoutiqueGulshan, Dhaka · 4.7 ★ · 312 reviews
Pick a rating
Why it pays
Your next customer reads your replies.
Without Brainchat
One-star reviews sit unanswered for weeks at the top of your profile.
With Brainchat
Every review answered soon after it’s posted — kind, specific and in the reviewer’s language.
Google Business Profile
Without Brainchat
Replying to reviews across branches is nobody’s job.
With Brainchat
All your locations in one inbox, with the agent replying on each.
Multi-location
Without Brainchat
An unhappy customer never hears from you again.
With Brainchat
Low ratings alert your team to follow up personally.
Attention alerts
Why it matters
Reviews are your shop window. Replies are the welcome.
People read how a business answers — especially the bad ones. A fast, kind, specific reply wins the next customer.
Bad days handled well
A low rating gets an apology and a way to make it right — and your team gets an alert to follow up personally.
Know how you're doing
The reviews land in your inbox with their stars, so you see what customers love and what to fix.
Built in
Made for Google Business Profile.
📍
All your locations
Sign in with the Google account that manages your business — every location becomes its own channel, with its reviews in your inbox.
🗣️
The reviewer's own words
Google adds its own translation to reviews in other languages — the agent reads the original and answers in it.
♻️
One reply, kept current
Google keeps one public reply per review. Edit it from your inbox and the reply on Google updates.
✍️
Approve first
Prefer to check every reply? Suggest mode leaves drafts for your team.
🔒
Nothing private, ever
A review reply is public — the agent never mentions orders, phone numbers or personal details there.
⚡
Quick to arrive
New and edited reviews come in through Google's notifications, with a regular check as a safety net.
🧠
Same brain as everything else
When a reviewer mentions slow delivery or a size issue, the reply uses your real delivery times and exchange policy — the ones your chats and calls already know.
One shared brain
The same agent, everywhere else too.
Teach it once — it answers the same way on every channel, and knows each customer wherever they show up.
FAQ
Reviews, answered.
What do I need to connect?
The Google account that owns or manages your Business Profile. Sign in from Channels and pick your locations. Google reviews are in early access — talk to us to switch them on for your workspace.
Does it reply to bad reviews too?
Yes — with an apology, the facts from your policies and an invitation to get in touch. It also puts the review in Attention and notifies your team, so a person can follow up.
Can it reply in Bangla?
Yes. It replies in the language the review was written in — Bangla, English or any other.
How are reviews charged?
From the same prepaid package as comments and mentions.
Make every review work for you.
Connect your Google Business Profile and let the agent answer the next one.